Returns & Exchanges

At Merlo Coffee, we take pride in the quality of our beans and equipment; if you are not entirely satisfied with your purchase, we are here to help with a straightforward return process.

1

Contact Our Team

Email our customer service team within 14 days of receiving your order, providing your order number and a brief explanation of the issue.

2

Receive Authorization

Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) and instructions on where to send your items.

3

Pack Your Items

Ensure that coffee accessories or equipment are in their original packaging; please note that roasted coffee must be unopened to qualify for a return.

4

Refund Processing

After we receive and inspect your returned items, a refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing